Support
Lost or stolen card
Act quickly, in this order. A card that cannot be used is much less useful to someone else.
- Call first
- If fraud is suspected
- Block
- We can stop the card
- Replace
- A new card can be issued
What to do now
- 1
Call +44 131 496 0180 and tell us the card is lost or stolen. If we are closed, follow the recorded instructions.
- 2
Check your recent transactions and tell us about anything you do not recognise.
- 3
Change your online banking password if you think someone else may have had access.
- 4
Report the theft to the police if the card was taken. Keep the crime reference number.
What happens next
We block the card and review any transactions you have flagged. If a replacement is needed, we will tell you how it will be sent and what to do while you wait.
- Never write your PIN down or share it with anyone.
- We will never ask for your full password or one-time code by email.
- Check your statements after the card is replaced.
Still need a hand?
Our Edinburgh team can help with applications, payments and anything that does not look right.