Privacy notice

We collect the information you give us when you apply for an account, verify your identity, contact us or use online banking. This can include your name, contact details, date of birth, address, identity documents and transaction history.

• Application and identity information.
• Account activity, balances and payment records.
• Technical information such as login times and device details.
• Records of conversations with our team.

We use your information to open and run your account, verify your identity, process payments, prevent fraud and meet our legal obligations. We do not sell personal information.

• To provide and administer your account.
• To review transactions and manage risk.
• To respond to your questions and complaints.
• To comply with financial crime and record-keeping laws.

You may ask for a copy of your information, ask us to correct it, or object to certain uses. Some records must be kept for legal periods even after an account is closed. To make a request, contact us at hello@cliftonbury.co.uk.